Standard

R State Standard £ Developed College:

BUS 1240 – Office Procedures

Course Description

Emphasizes essential skills required for the business office. Topics include: office protocol, time management, telecommunications and telephone techniques, office equipment, workplace mail, records management, travel/meeting arrangements, electronic mail, and workplace documents.

Competency Areas	Hours
Office Protocol	Class	2
Time Management	D. Lab	6
Telecommunications and Telephone Techniques	P. Lab/O.B.I.	0
Office Equipment	Credit	5
Workplace Mail
Records Management
Travel and Meeting Arrangements
Electronic Mail
Workplace Documents
Prerequisite: SCT 100
Corequisite:

Course Guide

Competency	After completing this section, the student will be able to:	Hours
		Class	D.Lab	P.Lab/ O.B.I.

OFFICE PROTOCOL		2	0	0
Etiquette	Use appropriate procedures for receiving callers and making introductions.
Personal skills and qualities	Identify desirable personal skills and qualities required in an office.
TIME MANAGEMENT		2	0	0
Time management	Define time management.
	Recognize time wasters in the office.
	List ways to eliminate time wasters.
Organization	Identify good work organization habits.
	Determine priorities and schedule deadlines based on priorities.
	Organize and maintain a workstation for maximum productivity.
TELECOMMUNICATIONS AND TELEPHONE TECHNIQUES		3	10	0
Telecommunications	Identify and use various types of telecommunications equipment (i.e. using multi-line telephones).
	Identify basic and special services provided by telecommunications companies.
Telecommunications	Identify and use various types of telecommunications equipment (i.e. using multi-line telephones).
	Identify basic and special services provided by telecommunications companies.
Telephone techniques	Use appropriate telephone skills and etiquette.
	Prepare telephone message forms.
OFFICE EQUIPMENT		3	0	0
Facsimile machine	Discuss the basic features of fax machines.
Copiers	Discuss the basic features of copiers.
Printers	Identify the different styles of printers.
Latest technologies	Identify different styles of scanners.
WORKPLACE MAIL		3	10	0
Processing	Process incoming and outgoing mail.
Mail services	Identify classes of mail and special mail services.
	Discuss the use of (or use) a postage meter.
Netiquette	Define and use e-mail.
RECORDS MANAGEMENT		3	15	0
Filing systems	Identify and describe various types of filing systems used in an office.
	Describe common filing problems and ways to avoid them.
Supplies and equipment	Describe and use filing supplies and equipment.
Filing rules	File business correspondence according to basic filing rules.
TRAVEL AND MEETING ARRANGEMENTS		2	10	0
Travel	Identify types of services available for making travel arrangements.
	Make transportation and accommodation reservations.
	Prepare travel expense reports.
Meetings	Plan a business meeting and prepare an agenda.
	Identify and provide meeting materials.
	Prepare minutes and conduct meeting follow-up activities.
	Describe alternatives to holding meetings (i.e., conference calls, teleconferencing).
WORKPLACE DOCUMENTS		2	15	0
Business documents	Format and compose business documents (i.e., block and modified block letters, interoffice memorandums, templates, agendas, minutes, itineraries, letters of application, and resumes).

Suggested Resources

Books:

Media Print Audio/Visual (AV) Web Other	Note: Please adhere to the APA Formatting and Style Guidelines. Examples: Author, A. A. (Year of publication). Title of work: Capital letter also for subtitle. Location: Publisher. Duncan, G.J., & Brooks-Gunn, J. (Eds.). (1997). Consequences of growing up poor. New York: Russell Sage Foundation.
Print	Burton, Sharon and Nelda Shelton. (2005). Procedures for the Automated Office, 6^th edition. Prentice Hall. ISBN: 0-13-112149-9.
	Cooperman, Susan. (2006). Professional Office Procedures, 4^th edition. Prentice Hall. ISBN: 0-13-118383-4.
	Fulton-Calkins, Patsy. (2007). The Administrative Professional: Technology & Procedures. 13^th edition. Cengage Learning. ISBN: 0-538-72948-1.
	Henne, Andrea. (2007). Intensive Records Management Filing Kit, 5^th edition. Cengage Learning. ISBN: 0-538-72973-2
	Office Handbook
	Oliverio, Mary Ellen, Pasewark, William R., & White, Bonnie R. (2007). The Office: Procedures and Technology 5^th ed. Mason, OH: Cengage Learning. ISBN-13: 9780538443548, ISBN-10: 0538443545.
	Webster’s Dictionary

Posted: 10/23/08