Customer Service Specialist
Georgia's service, hospitality, retail and other industries will be able to hire Certified Customer Service Specialists and be confident they have qualified employees with a strong foundation in customer service.
The The HOPE Grant can be used to help pay the tuition of this program to qualifying applicants.
FOR MORE INFORMATION CONTACT YOUR REGIONAL
FOR MORE INFORMATION CONTACT YOUR REGIONAL TECHNICAL COLLEGE
Designed by service-training professionals, the Certified Customer Service Specialist program helps provide an available, skilled work force for Georgia's service, hospitality, retail and other service industries in which customer contact is a vital operation.
The Certified Customer Service Specialist is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry.
Provides students with insight into basic principles of business and quality service.
Provides students with skills to create positive customer relations; to communicate effectively with customers; and to successfully assist customers and solve their problems. Students will learn to select and sell products that benefit customers.
Provides students with basic personal computer skills in word processing, spread sheet, database and email software.
Provides students with the skills to increase their personal effectiveness in the dynamic and change-oriented service industry.
Technical College System of Georgia
last updated on 5/12/04