Georgia Department of Technical and Adult Education

Certified Customer Service Specialist


Certified Customer Service Specialist

CURRICULUM

SERVICE INDUSTRY
BUSINESS ENVIRONMENT

CUSTOMER CONTACT SKILLS

COMPUTER SKILLS

BUSINESS SKILLS

PERSONAL
EFFECTIVENESS



Georgia's service, hospitality, retail and other industries will be able to hire Certified Customer Service Specialists and be confident they have qualified employees with a strong foundation in customer service.


The The HOPE Grant can be used to help pay the tuition of this program to qualifying applicants.

Service Industry Academy

Georgia's Service Industry Academy Training and Job Placement Partnership


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Designed by service-training professionals, the Certified Customer Service Specialist program helps provide an available, skilled work force for Georgia's service, hospitality, retail and other service industries in which customer contact is a vital operation.

The Certified Customer Service Specialist is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry.

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photograph of a woman and child at a counter

Service Industry Business Environment

Provides students with insight into basic principles of business and quality service.

  • Introduction to Service Industry
  • Learning for Success
  • Positive Work Ethic
  • Customer Service Overview
  • Working Together
  • Introduction to Business Principles


photograph of three businesswomen talking

Customer Contact Skills

Provides students with skills to create positive customer relations; to communicate effectively with customers; and to successfully assist customers and solve their problems. Students will learn to select and sell products that benefit customers.

  • Exceeding Customer Expectations
  • Customer Service:
  • Face-to-Face
  • Critical Thinking
  • Information Sharing
  • Telephone Service Skills
  • Sales Skills
  • Managing the Difficult Customer


photograph of a woman working at a computer

Computer Skills

Provides students with basic personal computer skills in word processing, spread sheet, database and email software.
  • Introduction to Computers
  • Windows
  • Business Software Applications
  • Introduction to E-Business


Business Skills

Provides students with additional business skills to assist customers and improve service operations.

  • Business Writing
  • Business Math
  • Managing Change
  • Tools for Service Excellence
  • Managing Multiple Tasks and Priorities
  • Language of Business

Personal Effectiveness

Provides students with the skills to increase their personal effectiveness in the dynamic and change-oriented service industry.

  • Positive Image
  • Personal Wellness
  • Job Interview Skills



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2004 Technical College System of Georgia
last updated on 5/12/04