|
State Board Approved
Date: |
April 5, 2007 |
|
Implementation Date: |
Spring 07 |
|
Last Updated: |
09/26/07 |
|
Technical Certificate of
Credit Standard |
|
þState
Standard o Institutionally Developed College:
n/a |
|
Program Name: |
Help Desk Assistant |
|
|
Major Code: |
5BL1 |
|
|
CIP Code: |
470104 |
|
|
PAS Code / PAS Group Name: |
0360 / Computer
Information Systems |
|
|
Proposed Implementation Date for Newly Consolidated TCC: |
Spring 2007 |
|
|
Proposed Termination Date
for Consolidated TCCs: |
Spring 2008 |
|
|
Curriculum Program
Specialist: |
Frances Roberson |
|
|
Program Description: |
|
The Help Desk
Assistant program teaches how to maintain and troubleshoot computer hardware
and software. |
|
Curriculum |
|
Course |
Course Title |
Class |
Demo |
Practical |
Contact |
Credit |
Course |
|
Computer Concepts |
5 |
0 |
0 |
5 |
5 |
Standard |
|
|
Help Desk
Concepts |
4 |
4 |
0 |
8 |
6 |
Standard |
|
|
Microcomputer
Installation and Maintenance |
4 |
6 |
0 |
10 |
7 |
Standard |
|
|
Introduction to Microcomputers |
1 |
4 |
0 |
5 |
3 |
Standard |
|
|
TCC Minimum Required
Hours: |
14 |
14 |
0 |
28 |
21 |
|
|
|
Required Age: |
16 |
|
|
High School Diploma or GED Required: |
No |
|
|
Test: |
Asset |
|
|
|
|
38 |
|
English: |
35 |
|
|
Mathematics: |
35 |
|
|
Algebra: |
|
|
|
Other Conditions for Admission (if any): |
No |
|
|
If yes, explain: |
||
|
Major |
Replacing TCC(s) |
College(s) Offering |
|
HDT1 |
Help Desk Technician |
Swainsboro |
|
ISH1 |
Customer Service-Help Desk Support Specialist |
East Central |
Posted: 04/19/07
Updated: 09/26/07