Standard |
APS
108 – Household Appliance Servicing Occupation-Based Instruction I
Introduces student to household
appliance service requirements in an actual job placement or practicum
experience.
Students undertake job responsibilities through realistic work situations and
complete the tasks necessary to conduct appliance service operations. Topics
include: customer relations, service call records maintenance, service call
requirement estimation, service call planning, safety, and equipment and
supplies management.
|
Competency Areas |
Hours | ||
|
Customer
Relations |
Class |
3 | |
|
Service
Call Records Maintenance |
D.
Lab |
0 | |
|
Service
Call Requirement Estimation
|
P.
Lab/O.B.I. |
8 | |
|
Service
Call Planning |
Credit |
5 | |
|
Safety |
|
| |
|
Equipment
and Supplies Management |
|
| |
|
|
|
| |
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Prerequisite: |
| ||
|
Corequisite: |
| ||
Course
Guide |
|
Competency |
After
completing this section, the student
will: |
Hours | ||
|
Class |
D.
Lab |
P.
Lab/ O.B.I. | ||
|
CUSTOMER RELATIONS
|
5 |
0 |
20 | |
|
Product
orientation |
Demonstrate the operation and care of
appliances. |
|
|
|
|
Administrative procedures |
Demonstrate how to complete warranty
cards/records. |
|
|
|
|
Complaint
response |
|
|
| |
SERVICE CALL RECORDS
MAINTENANCE |
5 |
|
| |
|
Initiating service call records |
Write a
service call job order for a real or simulated call in
request. |
|
|
|
|
Record
repair/replacement action |
Complete
a service call record to reflect action take in
on a real or simulated service call. |
|
|
|
|
|
Record
time and materials used in a real or simulated
restoration. |
|
|
|
|
Accounts
receivable |
Complete
billing records required by typical business
office. |
|
|
|
|
SERVICE CALL REQUIREMENT
ESTIMATION |
5 |
|
10 | |
|
Problem
analysis |
Check
real or simulated work order to determine cause of
failure. |
|
|
|
|
Identify
service procedures |
Identify
service manuals to determine specific maintenance
procedures. |
|
|
|
|
Select
repair method |
List possible restorative
procedures. |
|
|
|
|
Identify
tools, equipment, and repair parts |
Identify
tools and equipment needed for on-site appliance
servicing. |
|
|
|
|
Cost |
Estimate
repair time and cost of a real or simulated service
call. |
|
|
|
|
SERVICE CALL PLANNING |
5 |
|
12 | |
|
Planning
the service call |
Use real
or simulated work order to determine a troubleshooting
strategy. |
|
|
|
|
|
Identify
applicable legal codes governing appliance
installations. |
|
|
|
|
|
Select
tools and equipment for on-site or simulated service
call. |
|
|
|
|
|
Plan a
typical service call. |
|
|
|
|
Transportation |
Read maps
to locate real or simulated service call
site. |
|
|
|
|
SAFETY |
4 |
|
12 | |
|
Loading
materials |
Observe
safe working practices when loading tools, equipment, supplies, and
appliances. |
|
|
|
|
Repair
procedures |
Conform
to safe work practices while servicing
appliances. |
|
|
|
|
|
Identify
the procedures for maintaining a safe work environment for self and
others. |
|
|
|
|
|
Describe
how to restore work area to clean and safe
condition. |
|
|
|
EQUIPMENT AND SUPPLIES
MANAGEMENT |
6 |
|
| |
|
Equipment |
Discuss
how to maintain an equipment inventory. |
|
|
|
|
|
Describe
how to unpack new equipment. |
|
|
|
|
|
Describe
method used to inspect new equipment. |
|
|
|
|
Tools |
Describe
typical tool crib procedures. |
|
|
|
|
|
Identify
tools and equipment needed for typical on-site appliance
servicing. |
|
|
|
|
Parts
control |
Describe
typical parts ordering procedures. |
|
|
|
|
|
Prepare a
typical parts order for real or simulated
call. |
|
|
|
|
|
Describe
parts inventory control procedures. |
|
|
|
|
References |
Describe
the procedures used to update service manuals, schematics, and wiring
diagrams. |
|
|
|
Suggested
Resources |
Davis, E. G. Customer relations for
technicians.
Meyerink, G. Appliance service handbook.
Whirlpool
Corporation. Customer relations for appliance
technicians, G-15.
Whirlpool
Corporation. Customer relations for appliance
technicians, G-15 (Videocassette No. LIT
787045).