Standard

 Posted.10/16/03

AST 105 – Aerospace Quality Control

Course Description:

Introduces the student to the concept of Total Quality Management (TQM) systems used in the Aircraft  workplace.  Topics include:  principles of quality control, TQM team building, project requirements, project implementation, concepts of statistical process control, SPC applications, non-destructive inspection, material identification, introduction to Metallurgy, and total quality management team building.

 

Competency Areas:

Hours:

 

 

 

Principles of Quality Control

Class

5

TQM Team Building

D. Lab

0

Project Requirements

P. Lab/O.B.I.

0

Project Implementation

Credit

5

Concepts of Statistical Process Control

    

SPC Applications

 

 

 

 

 

Prerequisite:

 MAT 101

Corequisite:

 

 

Course Guide

 

Competency

After completing this section, the student will:

Hours

Class

D. Lab

P. Lab/

O.B.I.

PRINCIPLES OF QUALITY CONTROL

5

0

0

Historical developments

Identify historical development of the quality control process in the aerospace industry.

 

 

 

 

Identify standards for quality control in the aerospace industry.

 

 

 

 

Identify the contribution of W. Edwards Deming to the field of quality control.

 

 

 

 

Identify the contribution of Juran to the field of quality control.

 

 

 

 

Identify the contribution of Isinkowa to the field of quality control.

 

 

 

 

Identify the contribution of Crosby to the field of quality control.

 

 

 

TQM TEAM BUILDING

10

0

0

Team building methods

Identify and analyze methods used in the team building process.

 

 

 

 

Discuss the principles of and procedures for empowerment.

 

 

 

 

Discuss the advantages and disadvantages of various management styles and systems.

 

 

 

 

Describe the responsibilities of a team member.

 

 

 

 

Identify the techniques used in making decisions.

 

 

 

PROJECT REQUIREMENTS

5

0

0

Quality control tools

Identify the principles and application of various process control charts.

 

 

 

 

Interpret various process control charts.

 

 

 

 

Develop and analyze process control charts, including Pareto charts, Histograms, X-box and R-charts, flow charts, cause and effect diagrams, and scatter diagrams.

 

 

 

 

Interpret the tools of a scientific approach to statistical process control.

 

 

 

Problem identification

Discuss methods used in selecting the project.

 

 

 

Consensus building

Discuss the techniques for building consensus.

 

 

 

Roles

Describe the roles of project team players.

 

 

 

PROJECT IMPLEMENTATION

5

0

0

Selecting team players

Describe the project team member selection process.

 

 

 

Ground rules

Describe the guidance team's role in establishing project ground rules.

 

 

 

Guidelines

Identify guidelines for productive needs.

 

 

 

Documentation

Describe the project record-keeping system.

 

 

 

Agenda

Plan an agenda for the initial project meeting.

 

 

 

Meeting outcomes

Describe the expected outcomes of a project team meeting.

 

 

 

Evaluation

Contrast the differences between "general" and "focused" evaluations.

 

 

 

CONCEPTS OF STATISTICAL PROCESS CONTROL

15

0

0

Five-stage plan

Discuss the five-stage plan for process improvement.

 

 

 

Strategies

Identify and discuss the improvement strategies of statistical process control.

 

 

 

SPC APPLICATIONS

10

0

0

Industry examples

Examine, discuss, and analyze industry examples of statistical process control.

 

 

 

Planning

Discuss the key function of planning a statistical process control strategy.

 

 

 

 

Suggested Resources

 

Books:

 

Deming, W. E.  (1986).  Out of the crisis.  Cambridge, MA: Author.

Imai, M.  (1986).  Kaizen: The key to Japan’s competitive success.  New York: Random House.

Scholtes, P. R.  (1992).  The team handbook: How to use teams to improve quality.  Madison, WI: Joiner Associates.

Walton, M.  (1986).  The Deming management method.  New York: Dodd.

 

Audiovisuals:

 

American Management Association.  (1991).  Empowering others.  Watertown, MA: Author.

Film for the Humanities and Sciences.  (1992).  Made in America?  A four-program series with the following titles-- Who's the enemy?, the automobile story, winners and losers, & national industrial policy.  Princeton, NJ: Author.

Films Incorporated Video.  (1987).  The 14 points (Vol. 2).  Chicago: Author.

Films Incorporated Video.  (1989).  The funnel experiment (Vol. 9).  Chicago: Author.

Films Incorporated Video.  (1989).  Lessons of the red bead experiment (Vol. 8).  Chicago: Author.

Films Incorporated Video.  (1989).  The red bead experiment and life (Vol. 7).  Chicago: Author.

Films Incorporated Video.  (1990).  America in the global market (Vol. 13).  Chicago: Author.

Films Incorporated Video.  (1990).  Competition, cooperation, and the individual (Vol. 15).  Chicago: Author.

 Films Incorporated Video.  (1990).  The quality leader (Vol. 16).  Chicago: Author.

Films Incorporated Video.  (1990).  Understanding profound knowledge (Vol. 14).  Chicago: Author.

Films Incorporated Video.  (1991).  Quality . . . or else.  (Three program series with the following titles) The global marketplace; Change to survive: A brand new ball game; and How to hit the moving target.  Chicago: Author.

Films Incorporated Video.  (1993).  Theory of a system for educators (Vols. 21, 22).  Chicago: Author.

Video Publishing House.  (1988).  Tom Peters: The leadership alliance.  Schaumberge, IL: Author.