Standard |
AST 105 - PRINCIPLES OF AEROSPACE QUALITY CONTROL
Introduces the student to the concept of Total Quality Management (TQM) systems used in the American workplace. Topics include: principles of quality control, TQM team building, project requirements, project implementation, concepts of statistical process control, and SPC applications.
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Competency Areas |
Hours
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Principles of Quality Control |
Class |
5 |
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Principles of Quality Control |
D. Lab |
0 |
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Project Requirements |
P. Lab/O.B.I. |
0 |
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Project Implementation |
Credit |
5 |
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Concepts of Statistical Process Control |
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SPC Applications |
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Prerequisite/ Corequisite: |
MAT 101 |
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Course Guide |
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Competency |
After completing this
section, the student will: |
Hours |
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Class |
D.Lab |
P.Lab/ O.B.I. |
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PRINCIPLES OF
QUALITY CONTROL |
5 |
0 |
0 |
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Historical developments |
Identify historical development of the quality control
process in the aerospace industry. |
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Identify standards for quality control in the aerospace
industry. |
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Identify the contribution of W. Edwards Deming to the
field of quality control. |
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Identify the contribution of Juran to the field of
quality control. |
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Identify the contribution of Isinkowa to the field of
quality control. |
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Identify the contribution of Crosby to the field of
quality control. |
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TQM TEAM BUILDING |
10 |
0 |
0 |
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Team building methods |
Identify and analyze methods used in the team building
process. |
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Discuss the principles of and procedures for empowerment. |
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Discuss the advantages and disadvantages of various
management styles and systems. |
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Describe the responsibilities of a team member. |
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Identify the techniques used in making team decisions. |
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PROJECT
REQUIREMENTS |
5 |
0 |
0 |
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Quality control tools |
Identify the principles and application of various process
control charts. |
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Interpret various process control charts. |
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Develop and analyze process control charts, including
Pareto charts, Histograms, X-box and R-charts, flow charts, cause and effect
diagrams, and scatter diagrams. |
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Interpret the tools of a scientific approach to
statistical process control. |
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Problem identification |
Discuss methods used in selecting the project. |
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Consensus building |
Discuss the techniques for building consensus. |
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Roles |
Describe the roles of project team players. |
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PROJECT
IMPLEMENTATION |
15 |
0 |
0 |
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Selecting team players |
Describe the project team member selection process. |
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Ground rules |
Describe the guidance team's role in establishing project
ground rules. |
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Guidelines |
Identify guidelines for productive needs. |
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Documentation |
Describe the project record-keeping system. |
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Agenda |
Plan an agenda for the initial project meeting. |
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Meeting outcomes |
Describe the expected outcomes of a project team meeting. |
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Evaluation |
Contrast the differences between "general" and
"focused" evaluations. |
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CONCEPTS OF
STATISTICAL PROCESS CONTROL |
10 |
0 |
0 |
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Five-stage plan |
Discuss the five-stage plan for process improvement. |
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Strategies |
Identify and discuss the improvement strategies of
statistical process control. |
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SPC APPLICATIONS |
5 |
0 |
0 |
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Industry examples |
Examine, discuss, and analyze industry examples of statistical process control. |
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Planning |
Discuss the key function of planning a statistical process control strategy. |
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Suggested Resources |
Deming, W. E.
(1986). Out of the crisis.
Cambridge, MA: Author.
Imai, M.
(1986). Kaizen: The key to Japan's competitive success. New York: Random House.
Scholtes,
P. R. (1992). The team handbook: How to
use teams to improve quality.
Madison, WI: Joiner Associates.
Walton, M.
(1986). The Deming management method.
New York: Dodd.
Audiovisuals
American Management Association. (1991).
Empowering others. Watertown, MA: Author.
Film
for the Humanities and Sciences.
(1992). Made in America? A
four-program series with the following titles-- Who's the enemy?, the automobile story, winners and losers, &
national industrial policy.
Princeton, NJ: Author.
Films Incorporated Video. (1987).
The 14 points (Vol. 2). Chicago: Author.
Films Incorporated Video. (1989).
The funnel experiment (Vol.
9). Chicago: Author.
Films Incorporated Video. (1989).
Lessons of the red bead experiment
(Vol. 8). Chicago: Author.
Films Incorporated Video. (1989).
The red bead experiment and life
(Vol. 7). Chicago: Author.
Films Incorporated Video. (1990).
America in the global market
(Vol. 13). Chicago: Author.
Films Incorporated Video.
(1990). Competition, cooperation, and the individual (Vol. 15). Chicago: Author.
Films Incorporated Video. (1990).
The quality leader (Vol.
16). Chicago: Author.
Films
Incorporated Video. (1990). Understanding
profound knowledge (Vol. 14).
Chicago: Author.
Films
Incorporated Video. (1991). Quality
. . . or else. (Three program
series with the following titles) The
global marketplace; Change to survive: A brand new ball game; and How to hit the moving target. Chicago: Author.
Films Incorporated Video.
(1993). Theory of a system for educators (Vols. 21, 22). Chicago: Author.
Video Publishing House. (1988). Tom Peters: The leadership alliance. Schaumberge, IL: Author.