Standard

BUS 106 – Office Procedures

Course Description:

Emphasizes essential skills required for the business office.  Topics include:  office protocol, time management, telecommunications and telephone techniques, office equipment, office mail, references, records management, and travel and meeting arrangements.

Competency Areas:

Hours:

Office Protocol 

Class/Week

5

Time Management 

D. Lab/Week

0

Telecommunications and Telephone Techniques

P. Lab/Week

0

Office Equipment 

Credit Hours

5

Office Mail 

References 

Records Management 

Travel and Meeting Arrangements 

Prerequisite: Program admission

Corequisite:  BUS 101

Course Guide

Competency

After completing this section, the student will:

Hours

Class

D. Lab

P. Lab

OFFICE PROTOCOL

6

0

0

Etiquette

Use appropriate procedures for receiving callers and making introductions.

Personal skills and qualities

Identify desirable personal skills and qualities required in an office.

TIME MANAGEMENT

6

0

0

Time management

Define time management.

Recognize time wasters in the office.

List ways to eliminate time wasters.

Organization

Identify good work organization habits.

Determine priorities and schedule deadlines based on priorities.

Organize and maintain a workstation for maximum productivity.

Appointments

Set up appointments and maintain office calendars.

TELECOMMUNICATIONS AND TELEPHONE TECHNIQUES

6

0

0

Telecommunications

Identify and use various types of telecommunications equipment.

Identify basic and special services provided by telecommunications companies.

Telephone techniques

Use appropriate telephone skills and etiquette.

Prepare telephone message forms.

OFFICE EQUIPMENT

6

0

0

Facsimile machine

Identify and use the basic features of fax machines.

Copies

Identify and use the basic features of copies.

OFFICE MAIL                     

6

0

0

Processing

Process outgoing mail.

Process incoming mail.

Mail Services

Identify and use classes of mail and special mail services.

Discuss the use of (or use) a postage meter.

E-mail

Define and use e-mail.

REFERENCES

2

0

0

Resource materials

Identify and use a variety of reference materials.

RECORDS MANAGEMENT

6

0

0

Filing systems

Identify and describe various types of filing systems used in an office.

Describe some common filing problems and ways to avoid them.

Supplies and equipment

Describe and use filing supplies and equipment.

Filing rules

File business correspondence according to basic filing rules.

TRAVEL AND MEETING ARRANGEMENTS

12

0

0

Travel

Identify types of services available for making travel arrangements.

Make transportation and accommodation reservations.

Prepare travel expense reports.

Meetings

Plan a business meeting and prepare an agenda.

Identify and provide meeting materials.

Prepare minutes and conduct meeting follow-up activities.

Describe alternatives to holding meetings (e.g., conference calls, teleconferencing).

Suggested Resources