Standard |
CIS 145 - Netware Diagnostics and
Troubleshooting
Provides a study in NetWare network diagnostics and troubleshooting. Topics include: NetWare analysis methodology, troubleshooting the network, file server troubleshooting and analysis, troubleshooting the DOS workstation, troubleshooting network printing, protocol analysis, cable troubleshooting, network optimization and disaster recovery, and research tools.
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Competency Areas |
Hours
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NetWare Analysis Methodology |
Class |
4 |
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Troubleshooting the Network |
D. Lab |
6 |
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File Server Troubleshooting and Analysis |
P. Lab/O.B.I. |
0 |
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Troubleshooting the DOS Workstation |
Credit |
7 |
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Troubleshooting Network Printing |
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Protocol Analysis |
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Cable Troubleshooting |
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Network Optimization and Disaster Recovery |
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Research Tools |
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Prerequisite/ Corequisite: |
CIS 143, CIS 144 |
Course Guide |
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Competency |
After completing this
section, the student will: |
Hours |
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Class |
D.Lab |
P.Lab/ O.B.I. |
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NETWARE ANALYSIS METHODOLOGY |
4 |
6 |
0 |
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Methodology |
Describe traits needed for effective troubleshooting. |
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Explain rules to follow for effective troubleshooting. |
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Explain the importance of documenting the steps in troubleshooting. |
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Explain the importance of testing a solution rigorously. |
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TROUBLESHOOTING THE NETWORK |
8 |
6 |
0 |
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Problem prevention in the physical, electrical, and electro-static environment |
Discuss the physical setup and location of a LAN to minimize the possibility of problems caused by the environmental factors. |
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Problem prevention through EDP environmental security |
Compose a realistic and workable plan for environmental security. |
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Viruses |
Discuss the role of good backups and virus prevention software in preventing and repairing problems generated by viruses. |
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Troubleshooting model |
Discuss step-wise troubleshooting model using in analyzing problems. |
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Diagnostic and system information software |
Discuss and use diagnostic software. |
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OSI model |
Discuss OSI model use in troubleshooting a LAN. |
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FILE SERVER TROUBLESHOOTING AND ANALYSIS |
4 |
6 |
0 |
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File server disk drive problems |
Explain ways of ascertaining mirrored drive failure. |
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Explain methods for unmirroring a drive before removing. |
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Identify disk failure warning signs. |
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Explain Hot Fix. |
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Explain methods for troubleshooting hard drive physical configurations. |
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NetWare field system corruption and repair |
Explain when to run Vrepair. |
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Describe the VREPAIR utility. |
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Explain disk media surface scanning with NetWare INSTALL.NLM. |
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General server errors |
Describe error interpretation methods. |
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Describe a General Protection Processor Exception (GPPE). |
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Describe a non-maskable interrupt parity error. |
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Explain unencrypted passwords. |
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Explain lost hardware interrupts and ways of dealing with them. |
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TROUBLESHOOTING THE DOS WORKSTATION |
4 |
12 |
0 |
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IPX |
Troubleshoot malfunctioning installations of IPX- and ODI-based workstations. |
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Workstation configuration |
Resolve workstation conflicts based on resources such as memory, IRQ, and DMA. |
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Troubleshoot malfunctioning network interface cards. |
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TROUBLESHOOTING NETWORK PRINTING |
4 |
6 |
0 |
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Symptoms |
Determine whether a problem concerns NetWare printing or the printer itself, given a set of symptoms. |
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Prevent, diagnose, and resolve common printer problems. |
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Diagnose and resolve NetWare printer problems related to physical connections, print queues, print servers, remote printing, configuration, print utilities, and printing Post Script files. |
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PROTOCOL ANALYSIS |
4 |
6 |
0 |
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Protocol analyzer |
Explain protocol analyzer necessity. |
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Explain the purpose and functions of a protocol analyzer. |
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Describe different brands of protocol analyzers. |
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Analysis |
Describe Ethernet Data-Link Layer analysis. |
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Describe Token Ring Data-Link Layer analysis. |
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Explain NetWare protocol suite analysis. |
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Explain NetWare protocol analysis when layered with other protocols. |
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Describe method of determining NetWare addresses with a protocol analyzer. |
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Explain NCP packet header information examination using a protocol analyzer to determine traffic flow fluency. |
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Describe routing efficiency determination with a protocol analyzer. |
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Describe protocol analyzer use with NetWare problem packets. |
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CABLE TROUBLESHOOTING |
4 |
6 |
0 |
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Limitations |
Describe cabling limitations caused by attenuation. |
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Explain Time Domain Reflectometry (TDR) use. |
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Describe Near-End Crosstalk (NEXT) and ways of correcting it. |
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Explain wire map use to detect connector problems such as crossed pairs and split pairs. |
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Tools |
Explain continuity tester purpose and functions. Explain TDR purpose and functions. |
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Certification |
Describe different tools used to certify cable for Token Ring, Ethernet, and ARCnet. |
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NETWORK OPTIMIZATION AND DISASTER RECOVERY |
4 |
6 |
0 |
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Optimization |
Tune the server using appropriate SET commands. |
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Use MONITOR to verify performance bottlenecks in the server and to suggest possible remedies. |
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Install performance-enhancing patches using PATCHMAN. |
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Confirm the functionality of bridges and routers. |
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Use a protocol analyzer to diagnose performance problems and to help alleviate overloaded network or servers. |
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Disaster recovery |
Discuss the role of third-party software products in creating the optimal disaster recovery plan. |
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Discuss the implications of using Burst Mode in optimizing large file handling. |
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RESEARCH TOOLS |
4 |
6 |
0 |
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NSEPro |
Discuss and use NSEPro or a comparable research tool as an information resource to get the best possible solutions to problems in the shortest time. |
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NETWIRE |
Discuss and use NETWIRE or a comparable research tool as an information resource and peer communications tool to get the best possible solutions to problems in the shortest time. |
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Micro House Technical Library |
Discuss and use the Micro House Technical Library or a comparable research tool as an information resource on system boards, hard drives, and network interface cards to get the best possible solutions in the shortest time. |
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Other services |
Explain patch downloading from the Internet. |
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Suggested Resource |
Suggested Resource includes textbook shown below or most current edition.
Sant’Angelo,
R. (1995). NetWare unleased. Indianapolis:
Sams.