Standard |
Provides a study of NOVELL NetWare 5.x hardware-related problem prevention, diagnosis, and resolution on the network. Topics include: introduction to service and support, using research tools in troubleshooting, installing and troubleshooting cabling and network boards, installing and troubleshooting network storage devices, troubleshooting the Novell client on the workstation, troubleshooting network printing, and troubleshooting the server and the network.
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Competency Areas: |
Hours
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Solve real-world problems through a systematic troubleshooting process |
Class |
4 |
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Use electronic research tools to gather information used to troubleshoot |
D. Lab |
4 |
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Install & troubleshoot network boards & cables for Ethernet & token ring networks |
P. Lab/O.B.I. |
0 |
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Install and troubleshoot network storage drives |
Credit |
6 |
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Prevent, diagnose and resolve problems with Windows workstations |
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Diagnose and resolve network printing problems |
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Diagnose and resolve problems with the server and network |
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Prerequisite: |
CIS 2143 |
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Corequisite: |
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Course Guide |
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Competency |
After
completing this section, the student will: |
Hours |
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Class |
D.Lab
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P.Lab/ O.B.I. |
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SOLVE REAL-WORLD PROBLEMS
THROUGH A SYSTEMATIC TROUBLESHOOTING PROCESS |
10 |
0
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0 |
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List and describe tasks
related to providing service and support on a NetWare network. |
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Describe the five
step troubleshooting model used in this course. |
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Describe good service
and support techniques, such as static protection and record keeping, and
describe how to use diagnostic tools. |
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Describe static
protection measures. |
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Describe record
keeping practices. |
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USE ELECTRONIC RESEARCH TOOLS
TO GATHER INFORMATION USED TO TROUBLESHOOT |
2 |
4
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0 |
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Use the Novell
Support Connection web site to find solutions to service and support
problems. |
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Install and use
Support Source to find information about system boards, hard disks, and
network interface boards. |
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Choose which of
the tools is most likely to provide a solution to a specific type of problem. |
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INSTALL & TROUBLESHOOT
NETWORK BOARDS & CABLES FOR ETHERNET & TOKEN RING NETWORKS |
10 |
10
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0 |
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Describe network cabling types. |
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Demonstrate skills prerequisite to installing network boards, such as identifying the appropriate board type; setting the IRQs, memory addresses, and port addresses; setting jumpers and DIP switches; and ensuring network board and slot compatibility. |
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Configure, install, and troubleshoot token ring network. |
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Configure, Install, and troubleshoot an Ethernet network. |
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Describe FDDI. |
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Describe ATM. |
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INSTALL AND TROUBLESHOOT
NETWORK STORAGE DRIVES |
4 |
8
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0 |
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Describe basic hard disk principles, including the purpose of hard disks and the various interface types used by these devices. |
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Configure, install, prepare, and troubleshoot SCSI and IDE disks on a workstation and a NetWare Server. |
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Establish NetWare file storage by creating NetWare partitions and volumes, spanning hard disks, and mirroring hard disks. |
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Install and configure a CD-ROM as a NetWare volume. |
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PREVENT, DIAGNOSE AND RESOLVE PROBLEMS WITH WINDOWS WORKSTATIONS |
2 |
4
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0 |
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Describe the architecture of the Novell Client for Windows 95. |
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Troubleshoot the Novell Client on a Windows 95 workstation. |
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Describe the architecture of the Novell Client for Windows NT. |
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Troubleshoot the Novell Client on a Windows NT workstation. |
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DIAGNOSE AND RESOLVE NETWORK
PRINTING PROBLEMS |
2 |
4
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0 |
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Troubleshoot NDPS printing problems. |
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Diagnose and resolve queue-based printing problems at the workstation. |
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Diagnose and resolve queue-based printing problems at the queue. |
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Diagnose and resolve queue-based printing problems at the print server. |
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Diagnose and resolve queue-based printing problems at the remote printer workstation. |
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Prevent, diagnose, and resolve queue-based printing problems at the printers. |
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DIAGNOSE AND RESOLVE PROBLEMS
WITH THE SERVER AND NETWORK |
10 |
10
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0 |
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Locate and install the most current software, including patches and NLMs, for a NetWare 3.12, NetWare 4.1, or IntranetWare server. |
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Diagnose and troubleshoot server-related abends and lockups. |
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Diagnose and troubleshoot server-related performance problems. |
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Use a protocol analyzer to diagnose performance problems and help alleviate overloaded networks or servers. |
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Create a data repair and recovery plan that uses NetWare and third-party utilities to recover from hardware failure. |
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Suggested Resources |
Books:
Clarke IV, Novell's CNE Clarke Notes for
Netware 5 Networking Technologies and Service & Support Courses 565 and 580,
Hungry Minds, Inc , 8/2000, 0764545760
Hoag, Novosel, & Tittel, Exam Cram for
Service and Support CNE (Exam Cram Series), The Coriolis Group , 7/1999,
1576103544
Moncur (Editor), NetWare 5 CNE Core
Technologies Study Guide, Sybex , 2/1999, 0782123899.