Posted:
02/2005
COS 117 - Salon Management
Emphasizes the steps involved in opening and operating a privately owned
cosmetology salon. Topics include: planning a salon, business management,
retailing, public relations, sales skills, career development, and client
retention.
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Competency Areas |
Hours |
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Planning a Salon |
Class |
3 |
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Business Management |
D. Lab |
2 |
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Retailing |
P. Lab/O.B.I. |
0 |
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Public Relations |
Credit |
4 |
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Sales Skills |
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Career Development |
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Client Retention |
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Prerequisite: |
COS 100 and Program admission |
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Corequisite: |
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Course Guide |
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Competency |
After
completing this section, the student will: |
Hours |
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Class |
D.Lab
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P.Lab/ O.B.I. |
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PLANNING A SALON |
10 |
0
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0 |
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Preplanning |
List areas in which a person must be knowledgeable to plan a salon. |
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List things to consider in selection of a
location for a salon. |
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Interpret
precautions taken before signing a lease. |
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Physical layout |
Illustrate a layout for an open salon and a closed operator salon. |
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List important aspects of a well planned salon. |
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Compliance with laws, rules, and regulations |
Secure copies of state, county, and city laws. |
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BUSINESS
MANAGEMENT
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10 |
0
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0 |
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Ownership |
List the types of ownership. |
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Record keeping |
Identify sources of income. |
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Explain payroll procedures. |
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List types of taxes to be filed and paid. |
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Inventory salon supplies. |
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Inventory retail supplies. |
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Prepare customer data cards. |
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Design and maintain other necessary records. |
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RETAILING
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10 |
0
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0 |
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Records |
Develop an inventory list. |
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Develop a "needed" items list. |
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Organize a stock area. |
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Complete a supply order. |
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Selling |
Demonstrate educating a client on services, products, and procedures. |
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Sell products to client. |
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Identify principles which need to be applied in selling. |
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Create a display of products for a service. |
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PUBLIC
RELATIONS
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0 |
10
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0 |
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In-shop public relations |
Answer a telephone properly. |
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Operate an appointment desk. |
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Account for monies for services provided. |
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Maintain a reception area. |
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Resolve customer complaints. |
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Supervise personal and public sanitation. |
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Out of salon public relations |
Prepare an advertisement for a salon. |
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SALES SKILLS |
0 |
2
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0 |
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Skills |
Demonstrate selling of extra services and products. |
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CAREER
DEVELOPMENT
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0 |
3
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0 |
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Visit civic, church, social clubs, and
places to promote salon . |
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CLIENT
RETENTION
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0 |
5
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0 |
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Techniques |
Greet clients properly. |
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Hold a client consultation. |
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Annotate personal data cards. |
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Resolve client complaints. |
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Schedule and/or re-schedule appointments to customer satisfaction. |
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Suggested Resources |
Milady’s Standard Textbook of Cosmetology 2004 edition by Milady
Milady’s Successful salon Management for
Cosmetology Students, 2002 edition by Milady, an imprint of Delmar.
Professional
Magazines
American Salon
Modern Salon
Videos/Slides/other
resources
Milady Standard
Textbook of Cosmetology Video Series
National
Cosmetology Association