Standard

Posted: 05/03/05

COS 156 – Salon Receptionist Practicum/Internship

Course Description

Provides experience necessary for professional development and completion of requirements for salon receptionist. Emphasis will be placed on the display of professional conduct and positive attitudes. The requirements for this course may be met in a laboratory setting or in combination of a laboratory setting and approved internship facility. The occupation-based instruction is Implemented through the use of written individualized training plans, written performance evaluations by the student and the salon, required weekly meetings, and required practicum or on the job training. Topics include; application of salon receptionist techniques to include phone etiquette, problem solving, proper interpersonal skills, retailing techniques and procedures, client retention, and specific salon rules and regulations.

Competency Areas	Hours
Application of salon techniques	Class	0
Problem solving	D. Lab	0
Proper interpersonal skills	P. Lab/O.B.I.	18
Retailing techniques and procedures	Credit	6
Client retention
Specific salon rules and regulations

Prerequisite:	MKT 106, MKT 108, FSM 101, COS 117
Co requisite:

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
Application of Salon Receptionist Techniques		0	0	60
Skills	Demonstrate the ability to perform salon receptionist tasks to include; booking appointments, proper work ethics, telephone etiquette, identify motives of customer buying.
Problem Solving		0	0	20
Problem solving in the salon	Use problem solving techniques in the job setting.
Proper Interpersonal Skills		0	0	20
Interaction with others	Demonstrate the ability to listen and interact effectively with all salon staff including the salon owner/manager, as well as clients.
Retailing Techniques		0	0	40
Sales presentation methods	Demonstrate methods of making an effective sales presentation.
Demonstration	Identify potential prospective customers
Pre-approach	Identify pre-approach techniques used to capture the clients buying habits.
Client Retention		0	0	20
Techniques	Greet clients properly, annotate client record cards, demonstrates how to resolve customer complaints.
Specific Salon Rules and Regulations		0	0	20
Rules and regulations	Explain and demonstrate knowledge of current and up to date rules and regulations, both local and state for today’s salon.

Suggested Resources

Journals

Consumer Reports

Sales and Marketing Management

Books

Salon Management for Cosmetology by Milady 2004

Magazines

Modern Salon

American Salon