Standard

R State Standard £ Institutionally Developed College: N/A

DEN 1400 – Dental Practice Management
Course Description Emphasizes procedures for office management in dental practices. Topics include: oral and written communication; records management; appointment control; dental insurance form preparation; accounting procedures; supply and inventory control; and basic computer skills. A computer lab provides basic skills in computer use and utilization of these skills to perform office procedures on a microcomputer.
Competency Areas	Hours
Oral and Written Communication	Class	3
Records Management	D. Lab	2
Appointment Control	P. Lab/O.B.I.	0
Dental Insurance Form Preparation	Credit	4
Accounting Procedures
Supply and Inventory Control
Basic Computer Skills

Prerequisite:	DEN 1340, SCT 100
Corequisite:	SCT 100

Course Guide

Competency	After completing this section, the student will be able to:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
Oral and Written Communication		3	0	0
Effective communication techniques	Communicate effectively and establish a good working relationship with patients and with other members of the dental health care team.
	Utilize effective telephone techniques.
	Prepare business correspondence.
Records Management		4	0	0
General office procedures	Establish and maintain an effective appointment control system.
	Present case presentations to patients and set up payments systems.
	Perform general office procedures.
	Maintain a filing system for patient and practice records.
Appointment Control		7	0	0
Managing appointment books	Establish and maintain an effective appointment control system.
Dental Insurance Form Preparation		7	0	0
Dental insurance	Prepare insurance forms.
Accounting Procedures		4	0	0
Accounts receivable activities	Perform pegboard bookkeeping procedures
	Perform banking procedures.
	Prepare payroll.
	Balance and replenish petty cash.
	Maintain a monthly summary of earnings and expenses.
	Maintain a yearly summary of earnings and expenses.
Supply and Inventory Control		2	0	0
Supply and inventory control	Maintain and control supplies through an inventory control system.
	Order and purchase supplies.
Basic Computer Skills		3	20	0
Introduction to using dental practice management software	Use basic computer skills for performing front office procedures utilizing dental practice management software.

Suggested Resources

Media Print Audio/Visual Web Other	Note: Please adhere to the APA Formatting and Style Guidelines. Examples: Author, A. A. (Year of publication). Title of work: Capital letter also for subtitle. Location: Publisher. Duncan, G.J., & Brooks-Gunn, J. (Eds.). (1997). Consequences of growing up poor. New York: Russell Sage Foundation.
Print	American Dental Association. (1987) Starting your dental practice. Chicago: Author.
Print	Bird, D. L., & Robinson, D. S. (2008). Torres and Ehrlich modern dental assisting. (9^th ed.). Elsevier Science (USA): Saunders.
Print	Ehrlich, A. (1992). Business administration for the dental assistant. (4^th ed.).Champaign, IL: Colwell.
Print	Ehrlich, A. (1988). Managing insurance claims in the dental office. (2^nd ed.). Champaign, IL: Colwell.
Print	Finkbeiner, B. L. & Finbeiner, C. A. (2005). Practice management for the dental team. (6^th ed.). Elsevier (USA): Saunders.
Print	Gaylor, L. (2007). The administrative dental assistant. (3^rd ed.). Philadelphia: Saunders.
Audio/Visual	Increasing productivity through effective scheduling [Slide]. Champaign, IL: Colwell Systems.
Audio/Visual	Managing your practice the pegboard way [Videotape]. Champaign, IL: Colwell Systems.
Audio/Visual	Pegboard bookkeeping in the dental office [Slide]. Champaign, IL: Colwell Systems.
Audio/Visual	Dynamic communications – course [Audiotape]. Virginia Beach, VA: Dental Dynamics, Incorporated.
Audio/Visual	Effective personality interactions [Audiotape]. Phoenix, AZ: Semantodontics, Inc.
Web	http://evolve.elsevier.com

Posted: 01/05/09