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Standard |
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R State Standard £ Institutionally Developed College: N/A |
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DLT 201 – Principles of Laboratory
Management |
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Course Description |
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Focuses on the necessary information and techniques needed to manage a
dental laboratory. Topics include: dental laboratory ownership, organization,
and management; marketing; personnel management; production management;
finances; and continuous quality improvement. |
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Competency Areas |
Hours |
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Dental Laboratory Ownership, Organization, and Management |
Class |
4 |
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Marketing |
D. Lab |
2 |
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Personnel Management |
P. Lab/O.B.I. |
0 |
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Production Management |
Credit |
5 |
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Finances |
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Prerequisite: |
Program admission |
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Corequisite: |
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Course
Guide |
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Competency |
After
completing this section, the student will be able to: |
Hours |
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Class |
D.Lab
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P.Lab/ O.B.I. |
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Dental Laboratory Ownership, Organization, and Management |
8 |
4
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0 |
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Unincorporated Business |
Differentiate between sole proprietorships and partnerships. |
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Discuss the advantages and disadvantages of sole proprietorship. |
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Discuss the advantages and disadvantages of sole proprietorship. |
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Incorporated Business |
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Discuss the various types of corporations. |
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State the advantages and disadvantages of a corporation. |
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Organizing for Management |
Select a type of business ownership. |
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Discuss the organizing process. |
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Design an organizational plan for the selected type of ownership. |
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Management Activities |
Define the three levels of management. |
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State the steps in decision making. |
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Discuss the seven functions of management. |
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Compare the various styles of leadership. |
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Marketing |
8 |
4
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0 |
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Marketing Management |
Define marketing. |
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Discuss the marketing concept. |
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Identify the eight basic functions of marketing. |
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Categorize the eight basic functions of marketing. |
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Develop a marketing strategy for a dental laboratory. |
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Products and Distribution |
Compare the two broad categories of products. |
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Discuss the product life cycle. |
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Advertising |
Discuss the relationship of advertising to selling. |
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Explain each of the two types of advertising. |
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List the five steps taken to ensure truth in advertising. |
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Develop a promotional plan for a dental laboratory. |
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Prices and Pricing |
Identify the seven pricing goals. |
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Discuss the two basic approaches in determining selling prices. |
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Develop a pricing policy for a dental laboratory. |
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Credits and Collections |
Discuss the two main procedures for proper credit management. |
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Develop a collection policy for a dental laboratory. |
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Personnel Management |
8 |
4
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0 |
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Employee Selection and Training |
Discuss each of the three problems involved in selecting and training employees. |
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Define the terms job analysis, job description, and job specification. |
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Explain the implications of the legal restrictions on hiring policies. |
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Discuss the six steps involved in the employment process. |
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Compare the three wage theories. |
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Discuss the factors that actually determine wages. |
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Select three methods of wage payment. |
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Explain how the methods of wage payment would be applicable to a dental laboratory. |
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People Personalities |
Explain each of the five steps used in learning about people. |
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Discuss the six rules of helping people by teaching. |
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Setting High Standards
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Describe how standards affect performance. |
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Define the term "tough minded." |
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Give three examples of "tough minded." |
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Discuss the three steps that make high standards more acceptable to an organization. |
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Delegating Authority |
Discuss the key principle involved in delegating authority. |
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Identify the eight keys to delegation. |
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Decision Making
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Discuss the three problems connected with decision making. |
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Explain each of the seven procedures involved in decision making. |
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Develop a personnel policy for a dental laboratory. |
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PRODUCTION MANAGEMENT |
4 |
2
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0 |
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Location and Layout
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Select an ideal location for a dental laboratory. |
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Explain the factors considered in locating a dental laboratory. |
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Explain the factors considered in locating a dental laboratory. |
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Identify a site for a full service dental laboratory. |
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Design a full service dental laboratory. |
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Production Management
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Discuss the evolution of scientific management. |
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State the reasons why production organization is important. |
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Explain the necessity for a time and motion study. |
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Discuss the four basic steps in production control. |
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Scheduling
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Discuss why scheduling is one of the key processes in the successful operation of a dental laboratory. |
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Explain the requirements for a dental laboratory scheduling system. |
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FINANCES |
10 |
4
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0 |
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Short and Long Term Financing
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Define the terms fixed capital, circulating capital, and bond. |
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Define the terms fixed capital, circulating capital, and bond. |
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State four advantages of short term financing. |
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Describe each of the five types of short term financing. |
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Identify four types of assets generally used for security. |
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Financial Policies and Problems |
List three common refinancing plans and explain each. |
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Discuss business combinations. |
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Risk Management and Insurance
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Define risk. |
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Discuss the four categories of risks. |
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Discuss the five characteristics of insurable risks. |
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Compare property and casualty insurance with life insurance. |
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Business accounting
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Define the various terms used in accounting. |
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Discuss the three accounting elements. |
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Express the relationship between the accounting elements by writing the equation. |
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Differentiate between the income statement and the balance sheet. |
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Accounting for cash
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Record cash receipts and disbursements in a four column journal, when given the necessary information. |
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Write checks. |
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Record checks. |
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Reconcile the bank statement, when given the necessary information. |
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Develop an accounting system for a dental laboratory. |
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Operate an accounting system for a dental laboratory. |
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Continuous Quality Improvement |
2 |
2
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0 |
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Explain how quality control at each level of production enhances the
quality of the product |
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Discuss problems related to not
having quality control at each level. |
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Discus the need to do follow through on customer service |
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Develop a customer service survey |
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Discus the process of evaluation of returned surveys. and the
implementation of changes according to the returned surveys |
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Suggested
Resources |
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Media |
Author |
Year |
Title: Subtitle |
Edition |
Location |
Publisher/ |
pp. |
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Text |
National Association
of Dental Laboratories Management Procedures |
(1982) |
Principles |
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Posted: 07/23/08