Course Description

DENTAL LABORATORY OWNERSHIP, ORGANIZATION, AND MANAGEMENT

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Unincorporated business

Differentiate between sole proprietorships and partnerships.

Discuss the advantages and disadvantages of sole proprietorship.

Discuss the advantages and disadvantages of a partnership.

Incorporated business

Define corporation as defined by Chief Justice John Marshall.

Discuss the various types of corporations.

State the advantages and disadvantages of a corporation.

Organizing for management

Select a type of business ownership.

Discuss the organizing process.

Design an organizational plan for the selected type of ownership.

Management activities

Define the three levels of management.

State the steps in decision making.

Discuss the seven functions of management.

Compare the various styles of leadership.

MARKETING

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Marketing management

Define marketing.

Discuss the marketing concept.

Identify the eight basic functions of marketing.

Categorize the eight basic functions of marketing

Develop a marketing strategy for a dental laboratory.

Products and their distribution

Compare the two broad categories of products.

Discuss the product life cycle.

Advertising

Discuss the relationship of advertising to selling.

Explain each of the two types of advertising.

List the five steps taken to ensure truth in advertising.

Develop a promotional plan for a dental laboratory.

Prices and pricing

Identify the seven pricing goals.

Discuss the two basic approaches in determining selling prices.

Develop a pricing policy for a dental laboratory.

Credits and collections

Discuss the two main procedures for proper credit management.

Develop a collection policy for a dental laboratory.

PERSONNEL MANAGEMENT

10

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Employee selection and training

Discuss each of the three problems involved in selecting and training employees.

Define the terms job analysis, job description, and job specification.

Explain the implications of the legal restrictions on hiring policies.

Discuss the six steps involved in the employment process.

Employee compensation

Compare the three wage theories.

Discuss the factors that actually determine wages.

Select three methods of wage payment.

Explain how the methods of wage payment would be applicable to a dental laboratory.

People as personalities

Explain each of the five steps used in learning about people.

Discuss the six rules of helping people by teaching.

Setting high standards

Describe how standards affect performance.

Define the term "tough minded."

Give three examples of "tough minded."

Discuss the three steps that make high standards more acceptable to an organization.

Delegating authority

Discuss the key principle involved in delegating authority.

Identify the eight keys to delegation.

Decision making

Discuss the three problems connected with decision making.

Explain each of the seven procedures involved in decision making.

Develop a personnel policy for a dental laboratory.

PRODUCTION MANAGEMENT

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Location and layout

Select an ideal location for a dental laboratory.

Explain the factors considered in locating a dental laboratory.

Explain the factors considered in locating a dental laboratory.

Identify a site for a full service dental laboratory.

Design a full service dental laboratory.

Production management

Discuss the evolution of scientific management.

State the reasons why production organization is important.

Explain the necessity for a time and motion study.

Discuss the four basic steps in production control.

Scheduling

Discuss why scheduling is one of the key processes in the successful operation of a dental laboratory.

Explain the requirements for a dental laboratory scheduling system.

FINANCES

15

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Short and long term financing

Define the terms fixed capital, circulating capital, and bond.

Define the terms fixed capital, circulating capital, and bond.

State four advantages of short term financing.

Describe each of the five types of short term financing.

Identify four types of assets generally used for security.

Financial policies and problems

List three common refinancing plans and explain each.

Discuss business combinations.

Risk management and insurance

Define risk.

Discuss the four categories of risks.

Discuss the five characteristics of insurable risks.

Compare property and casualty insurance with life insurance.

Business accounting

Define the various terms used in accounting.

Discuss the three accounting elements.

Express the relationship between the accounting elements by writing the equation.

Differentiate between the income statement and the balance sheet.

Accounting for cash

Record cash receipts and disbursements in a four column journal, when given the necessary information.

Write checks.

Record checks.

Reconcile the bank statement, when given the necessary information.

Develop an accounting system for a dental laboratory.

Operate an accounting system for a dental laboratory.

TQM AS IT APPLIES TO BUSINESS

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QUALITY CONTROL

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