Standard

Posted: 06/19/06

EMP 101 - Job Acquisition and employability Skills

Course Description

This course focuses on the behavioral aspects of people in business and industry. The course emphasizes the development of interpersonal skills and attitudes required to work effectively with others in business and industry environment. Topics include: identifying employment opportunities, demonstrating appropriate work behavior, communicating on the job, maintaining working relationships with others, maintaining good customer relations, and adapting to change.

Competency Areas	Hours
Identifying Employment Opportunities	Class	2
Demonstrating Appropriate Work Behavior	D. Lab	0
Communicating on the Job	P. Lab/O.B.I.	0
Maintaining Working Relationships with Others	Credit	2
Maintaining Good Customer Relations
Adapting to Change

Prerequisite:	Provisional admission
Corequisite:

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.

IDENTIFYING EMPLOYMENT OPPORTUNITIES		4	0	0
Job Requirements	Identify Job Requirements.
Educational Opportunities	Investigate educational opportunities.
Occupational Opportunities	Investigate occupational opportunities.
Resources for Employment	Locate resources fir finding employment.
Job Application	Follow procedures for job application.
Job Interviewing	Practice job interviewing.
DEMONSTRATING APPROPRIATE WORK BEHAVIOR		8	0	0
Rules and Regulations	Follow rules and regulations.
Personal Conduct	Exhibit dependability.
	Demonstrate punctuality.
	Exhibit pride and loyalty.
	List consequences of dishonesty.
Responsibility to Company	Complete assignments in accurate and timely manner.
Problem Solving Skills	Demonstrate problem solving skills.
COMMUNICATING ON THE JOB		1	0	0
Listening	Demonstrate appropriate listening skills.
Telephone Etiquette	Demonstrate telephone etiquette.
Terminology	Read and comprehend written communications.
MAINTAINING WORKING RELATIONSHIPS WITH OTHERS		4	0	0
Teamwork	Work productively with others.
Supportiveness	Show empathy, respect, and support for others.
Acting as a Resource	Demonstrate work procedures and assist others when necessary.
Emotional Control	Channel emotional reaction constructively.	2	0	0
MAINTAINING GOOD CUSTOMER RELATIONS
Empathy	Empathize with simulated customer’s situation.
Commitment	Show commitment in dealing with simulated customers.
Tact	Use tact in dealing with simulated customers.
Attitude	Maintain a positive attitude at all times when working with simulated customers.
ADAPTING TO CHANGE		1	0	0
Education	Demonstrate a willingness to learn.
	List benefits of participating in continuing education.
Work	Seek work challenges
	Demonstrate flexibility in work assignments
Career Goals	Demonstrate willingness to consider adjusting career goals to meet situations.

Suggested Resources

Armine, et al. (1982). Manufacturing organization and management. Englewood Cliffs, NJ: Prentice-Hall. (latest edition)

Everand, & Shilt. (1979). Business principles and management. Southwestern. ((latest edition)

Yoder, & Standohar. (1982). Personnel management and industrial relations. Englewood Cliffs, NJ: Prentice-Hall. (latest edition)