Standard

Rev. 01/2005

Rev. 02/2005

MAS 106 – Medical Office Procedures

Course Description

Emphasizes essential skills required for the typical business office.  Topics include:  office protocol, time management, telephone techniques, office equipment, mail services, references, filing, correspondence, and travel and meeting arrangements.

Competency Areas	Hours
Office Protocol	Class	3
Time Management	D. Lab	2
Appointment Making	P. Lab/O.B.I.	0
Telephone Techniques	Credit	4
Medical Office Equipment
Medical References
Medical Filing
Correspondence
Travel and Meeting Arrangements

Prerequisite:	Program admission
Corequisite:	BUS 101

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
MEDICAL OFFICE PROTOCOL		2	2	0
Etiquette	Exhibit proficiency in Medical Office Etiquette.
Opening & Closing   The Facility	Apply appropriate procedures for  the beginning and ending of the work day.
Personal qualities	Recognize and identify desirable personal qualities required in an office.
TIME MANAGEMENT		4	2	0
Time management	Define time management.
	Recognize time wasters in the office.
	List ways to eliminate time wasters.
Organization	Develop good work organization habits.
	Demonstrate how to set priorities based on the importance of the activity.
	Plan a schedule and keep a written record of the schedule.
	Explain the purposes of setting deadlines.
	Organize the work station and understand the importance of keeping the work station clean and well organized.
APPOINTMENT MAKING		2	1	0
Patient Scheduling	Define types of scheduling systems.
	Demonstrate use of manual scheduling techniques
	Demonstrate computerized scheduling techniques
	List guidelines for scheduling both manual and computer appointments
TELEPHONE TECHNIQUES		2	0	0
Etiquette	Operate the telephone as a means of business communication.
	Apply the use of proper telephone skills and etiquette
Special services	Follow appropriate techniques and procedures for making and receiving local and long distance calls.
	Prepare telephone message forms.
	Identify basic and special services provided by telephone companies.
	Discuss types of calls and how each type should be handled (Example:  triaging and forwarding to other office personnel)
MEDICAL OFFICE EQUIPMENT		4	2	0
Types	List and describe the various copying and duplicating processes in use in offices today.
Facsimile machine	Describe or use a facsimile (FAX) machine.
Copiers	Make an appropriate choice of duplicating or copy process.
	Reproduce data using copiers.
	Make transparencies.
	Prepare graphic materials.
MAIL SERVICES		3	0	0
Processing	Process outgoing mail.
	Process incoming mail.
	List and define special services offered by the mail system.
Classifying	List and define the classes of mail.
	Define international mail.
	Define and explain the term "electronic mail."
	Discuss the use of (or use) a postage meter.
MEDICAL REFERENCES		2	2	0
Resource Manuals	Identify a variety of reference materials.
	Discuss the importance of finding and keeping updated material
MEDICAL FILING		7	2	0
Systems	Describe the various filing systems used in the medical office.
	Describe the basic rules for filing
	List steps for filing medical documentation in patient files
Filing Procedures	Maintain and use a tickler file
	Describe checkout system
	Define retention and purging
Supplies and Equipment	Describe and use filing supplies and equipment
Medical Records Manager	Describe the duties of a records manager.
Records Management	Demonstrate the ability to use micrographic equipment and microfilms filing record control
	Describe new automated filing systems that utilize word processing and computer technology
CORRESPONDENCE		2	2	0
Types	Describe the basic types of written communication and explain their functions.