Standard |
MEN 101 - Marine Engine Technology
Continues with basic concepts and practices necessary for effective marine shop operation. Topics include: inventory management, service literature, customer relations, and marine engine fundamentals.
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Competency Areas |
Hours
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Inventory Management |
Class |
3 |
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Parts and Service Literature |
D. Lab |
2 |
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Customer Relations |
P. Lab/O.B.I. |
4 |
|
|
Credit |
5 |
|
Prerequisite/Corequisite: |
MEN 100/TFC 100 |
Course Guide |
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Competency |
After completing this section,
the student will: |
Hours |
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Class |
D.Lab
|
P.Lab/ O.B.I. |
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INVENTORY MANAGEMENT |
10 |
5 |
10 |
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Management |
Describe inventory management procedures. |
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Inventory |
Use personal computers and software to access inventory databases. |
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|
10 |
10 |
20 |
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Service manuals |
Select and apply service manuals for all types of marine engines. |
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Interpret and use service bulletins. |
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Service bulletins |
Interpret and apply service bulletins for all brands and types of marine engines. |
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Parts manuals |
Select parts manuals, software, and microfiche for model engine undergoing service. |
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Service orders |
Complete customer service orders. |
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CUSTOMER RELATIONS |
10 |
5 |
10 |
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Customer service |
Demonstrate customer service skills. |
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Suggested Resources |
Dealership Management
Systems. (1986). Dealership General
Operations Manual. Niles, IL: Preston.
Mercury Marine.
(1993). Mercury Marine Service and Parts
Manuals. Found du Lac, WI: Author.
National Marine
Manufacturers Association. (1986). NMMA
Service Practice Manual. Chicago: Author.
Outboard Marine Corporation. (1993). OMC Service and Parts Manuals. Waukegan,
IL: Author.