Standard

Format Updated: 04/27/05

MKT 101 - Principles of Management

Course Description

Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on personnel management, the basic supervisory functions, supervisory skills and techniques, and the special challenges and demands of supervising employees. Topics include: management theories, including total quality management; motivation, supervision, and evaluation of employees; recruitment, screening, and selection of employees; supervision techniques; and functions of management.

 

Competency Areas

Hours

 

Management Theories, including Total Quality Management

Class

5

Motivation, Supervision, and Evaluation of Employees

D. Lab

0

Recruitment, Screening, and Selection of Employees

P. Lab/O.B.I.

0

Supervision Techniques

Credit

5

Functions of Management

 

 

 

 

 


Prerequisite:

ENG 111 (diploma), or ENG 191 (degree)

Corequisite:

 

 

Course Guide

 

Competency

After completing this section, the student will:

Hours

Class

D.Lab

P.Lab/

O.B.I.

MANAGEMENT THEORIES, INCLUDING TOTAL QUALITY MANAGEMENT

3

0

0

Theories of management

Identify leading theories of management such as Total Quality Management (TQM).

 

 

 

 

Discuss leading theories of management.

 

 

 

MOTIVATION, SUPERVISION, AND EVALUATION OF EMPLOYEES

10

0

0

Motivation

Identify determinants of human personality as related to motivation.

 

 

 

 

Explain modern supervisory management approaches to employee motivation.

 

 

 

Supervision

Cite management challenges facing contemporary managers.

 

 

 

 

List the skills managers should possess.

 

 

 

 

Describe the relationship among authority, responsibility, and accountability within the delegation process.

 

 

 

 

Interpret the role of problem solving and decision making as related to managers.

 

 

 

 

Explain the importance of communication in management.

 

 

 

Evaluation of employees

Associate the relationship between planning and evaluation presented in management by objective (MBO) programs.

 

 

 

 

Identify needs for appraising performance and the advantages of formal, periodic evaluation.

 

 

 

 

Analyze various employee evaluation techniques.

 

 

 

 

Identify the importance of conducting an appraisal interview.

 

 

 

 

List common errors in the evaluation process.

 

 

 

RECRUITMENT, SCREENING, AND SELECTION OF EMPLOYEES

5

0

0

Recruitment

Determine staffing needs.

 

 

 

 

Develop job descriptions and specifications.

 

 

 

 

Match workers to jobs.

 

 

 

 

Discuss the Equal Employment Opportunity Commission (EEOC) guidelines for recruitment.

 

 

 

 

Discuss legal constraints associated with recruitment.

 

 

 

Screening and selection

Cite important considerations in employee or staff selection and screening.

 

 

 

 

Identify various interview techniques.

 

 

 

 

Prepare for the interview.

 

 

 

 

Summarize Equal Employment Opportunity (EEO) concerns in the screening and selection process.

 

 

 

SUPERVISION TECHNIQUES

7

0

0

Decision making

Identify useful techniques for problem solving and decision making.

 

 

 

 

Discuss the importance of decision making skills.

 

 

 

 

Differentiate between programmed decisions and nonprogrammed decisions.

 

 

 

 

List the steps in the general decision making process.

 

 

 

Communication

Discuss the importance of management communication.

 

 

 

 

Describe both formal and informal communication channels.

 

 

 

 

Explain techniques used for effective delegation.

 

 

 

 

Describe techniques for giving directives and introducing change.

 

 

 

Group dynamics

List important considerations for developing techniques used for group meetings, committees, and conferences.

 

 

 

 

Describe work group dynamics.

 

 

 

Employee morale

Discuss employee morale.

 

 

 

 

Give examples for maintaining discipline.

 

 

 

 

Interpret techniques used for dealing with protected groups.

 

 

 

FUNCTIONS OF MANAGEMENT

25

0

0

Planning

Identify the importance of the planning function.

 

 

 

 

Define supervisory planning and time management.

 

 

 

Organizing

Define concepts of organization.

 

 

 

 

Discuss organization at the department level.

 

 

 

Staffing

Discuss the importance of the staffing function, the personnel department, and managers.

 

 

 

Directing

Discuss the importance of directing.

 

 

 

 

Discuss the effects of leadership, motivation, and communication as related to the function of directing.

 

 

 

Controlling

Discuss the importance of management controls and the relationship between controlling and planning.

 

 

 

 

Discuss general concepts of the control function.

 

 

 

 

Explain accounting, budgetary, and other financial controls.

 

 

 

 

Suggested Resources

 

Books

 

Bittel, L. R. (1990). What every supervisor should know: The basics of supervisory management (6th ed.). New York: McGraw-Hill.

Certo, S. C. (1989). Principles of modern management: Functions and systems (4th ed.). Needham Heights, MA: Allyn & Bacon.

Ford, R. C., & Heaton, C. P. (1980). Principles of management: A decision-making approach. Reston, VA: Reston.

Haimann, T., & Hilgert, R. L. (1986). Supervision: Concepts and practices of management (4th ed.). Cincinnati: South-Western.

 

Audiovisuals

 

Dealing with difficult people [Videorecording]. (1983). Phoenix/BFA Films & Video.

Desk set II [Videocassette]. (1985). Agency for Instructional Technology.

In search of excellence [Videocassette]. Nathan/Tyler Productions.

Leadership alliance [Videocassette]. Peters.

 

Journals

 

Bits & Pieces

Harvard Business Review

Training

Working Woman