Standard

MKT 141 - Supervision and Leadership I

Course Description

Provides the student with an introduction to the skills and attitudes necessary for successful supervision of people and job responsibilities. Topics include: personnel management, the basic supervisory functions, supervisory skills and techniques, and special challenges and demands of supervision.

Competency Areas	Hours
Personnel Management	Class	5
Basic Supervisory Functions	D. Lab	0
Supervisory Skills and Techniques	P. Lab/O.B.I.	0
Special Challenges and Demands of Supervision	Credit	5

Prerequisite:	Provisional admission
Corequisite:

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
PERSONNEL MANAGEMENT		10	0	0
Supervisor's role	Define management.
	Contrast top, middle, and supervisory managers.
	Identify the tasks performed by a supervisor.
	Discuss the supervisor's impact on production.
Workplace	Define external environment.
	Identify the physical factors of the workplace with which supervisors must deal.
	Contrast the role of the supervisor in monitoring the workplace environment of a large firm with that of a small firm.
	Describe supervisory responsibilities in a manufacturing environment.
	Describe supervisory responsibilities in the service industries.
Decision making	Define decision making.
	Describe the decision-making process.
	Discuss the importance of the supervisor for decision making in a crisis situation.
	Name the factors impacting on a supervisor's decision-making ability.
	Identify the various supervisory methods employed in decision making.
BASIC SUPERVISORY FUNCTIONS		15	0	0
Planning	Define planning.
	Describe the planning process.
	Define standing plans.
	Discuss the guidelines used to prepare standing plans.
	Contrast standing plans with contingency plans.
	Define management by objective.
	Give examples of planning aids used by supervisors.
Organizing	Define organizing.
	Explain the supervisor's role in the organizing process.
	Identify the kinds of organizations
	Describe the principles involved in the organizing process.
	Contrast line organizations with staff organizations.
	Define chain of command.
	Discuss the supervisor's role in committees.
Directing operations	Compare the terms norm, cohesiveness, and role as they apply to group behavior.
	Define synergism as it applies to the work setting.
	Contrast the positive and negative aspects of informal organization.
Motivation	Discuss various motivational theories.
	Describe the use of pay as a motivator.
	Give examples of nonpay motivators.
	Identify rewards the supervisor controls.
Leadership	Define leadership.
	Discuss leadership styles.
	Identify the factors used to determine an individual's leadership style
	Compare autocratic, democratic, laissez-faire, and participatory leadership.
Communication	Identify types of information.
	State the causes of breakdowns in the communication process.
	Define communication channels.
	Discuss open-door policy.
	Define empathy.
	Give some examples of nonverbal communication.
Controlling	Define controlling as it applies to a supervisory role.
	Describe the sequence of controlling actions performed by a supervisor.
	Define management by exception.
SUPERVISORY SKILLS AND TECHNIQUES		15	0	0
Selecting employees	Discuss the supervisor's role in selecting employees.
	Define bumping as it applies to employees.
Employee training	Define employee training.
	Identify the steps in the training process.
	Discuss how to determine training needs.
	Give examples of training methods available to supervisors.
	Describe a safety training program.
Employee performance	Define halo effect.
	Define central tendency
	Contrast benefits and limitations of rating scales.
	Discuss the use of the appraisal interview to provide feedback on employees performance.
Employee discipline	Define discipline. Define disciplinary action.
	Identify the elements of a progressive discipline program.
	Discuss methods of resolving a grievance.
Employee differences	Describe the various personal characteristics of employees
	Define job sharing.
	Discuss supervising handicapped employees.
	Describe the supervisor's role in supervising temporary employees.
Problem employees	Define malinger. Define cynic.
	Define chauvinist.
	Define shop lawyer.
	Discuss the impact on the work environment of distractive dress.
	Define substance abuse.
	Define sexual harassment.
	Discuss the supervisor's role in dealing with workers with problems.
SPECIAL CHALLENGES AND DEMANDS OF SUPERVISION		10	0	0
Employee conflicts	Define conflict as it applies to work center employees.
	Identify the causes of employees' conflicts.
	Give examples of methods used to resolve employee conflicts.
	Define protected group.
	Discuss upper management's responsibility in resolving employee conflicts.
Unions	Compare the types of unions.
	Define shop steward.
	Define decertification as it applies to a union.
	Discuss how a union is established in a firm.
	Give examples of union bargaining issues.
	Discuss services provided by industrial relations specialists.
Managing time	Describe the process of prioritizing job tasks.
	Identify the tasks used to manage supervisory time.
	Discuss the use of delegation to accomplish job requirements.
	Define time management inventory.
	Complete a time management inventory.
	Demonstrate time managing.
	Demonstrate time managing telephone conversation techniques.
	Discuss how to deal with drop-ins.
Career progression	Define ethics as it applies to the workplace.
	Identify the symptoms of burn out.
	Define stress as it applies to the work setting.
	Describe methods of reducing job stress.
	Discuss the procedure used to analyze promotion potential.
	Establish two, five, and ten year career goals.

Suggested Resources

Books

Broadwell, M. M. (Ed.). (1985). Supervisory handbook: A management guide to principles and applications. New York: John Wiley & Sons.

Gomez-Mejia, L. R. (1985). Compensation and benefits. Washington, DC: Bureau of National Affairs.

Mondy, R. W., et al. (1990). Supervision (2nd ed.). Boston: Allyn & Bacon.

Rue, L. W., & Byars, L. L. (1989). Supervision: Key link to productivity (3rd ed.). Homewood, IL: Irwin.

Stone, F. M. (1989). The AMA handbook of supervisory management. New York: AMACOM.

Von der Embse, T. J. (1987). Supervision: Managerial skills for a new era. New York: Macmillan.

Periodicals

Supervisory Management