Standard

Posted: 05/10/05

MSD 101 – Organizational Behavior

Course Description

Provides a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include: employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict.

Competency Areas	Hours
Employee Relations Principles	Class	5
Problem Solving and Decision Making	D. Lab	0
Leadership Techniques to Develop Employee Morale	P. Lab/O.B.I.	0
Human Values and Attitudes	Credit	5
Organizational Communications
Interpersonal Communications
Employee Conflict

Prerequisite:	Provisional admission
Corequisite:

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
EMPLOYEE RELATIONS PRINCIPLES		12.5	0	0
Fundamentals of human relations	Define terms relating to the field of human relations.
	Describe the history of the human relations movement.
	Identify the purposes of the study of human relations.
	Identify factors that inhibit the resolution of human relations problems.
Status, groups, and role behavior	Describe the social basis of status in terms of a motivational force that affects upward mobility and group behavior.
	Describe the effect of status on communications.
	List the advantages and disadvantages of a permeable class society.
	Discuss the impact of status on role prescriptions and role behavior.
Intercultural relations	Describe the "shrinking world" phenomenon in terms of its impact on the role requirements of managers and supervisors involved in international trade.
	Identify pervasive culturally-based attitudes toward foreigners.
	Identify pervasive culturally-based attitudes of foreigners toward American trading partners.
	Identify examples of multiple, culturally-based interpretations of "hidden," non-verbal communication such as body language.
	Cite examples of the social norms and expectations of seniors/peers and those of foreigners toward Americans.
PROBLEM SOLVING AND DECISION MAKING		10	0	0
Personal and career development	Identify the potential benefits associated with developing and implementing plans for personal and career development.
	Identify strategies for formulating personal and career development plans.
	Discuss the effects of barriers such as poor time management and inadequate stress management to personal and career development.
Personal problems	Identify types of personal problems and the impact on job advancement, job satisfaction, and productivity.
	Develop strategies for identifying individuals who have personal problems.
	Identify resources for helping those with personal problems.
	Define sexual harassment.
	Describe the visible symptoms of alcohol and drug abuse.
Decision making	Define decision making as a process.
	Distinguish between long- and short- range decision making.
	Identify traits and external factors that affect decision-making processes.
	Discuss the potential effects of making decisions during conflict situations.
	Compare humanistic and environmentally-based approaches to decision making.
LEADERSHIP TECHNIQUES TO DEVELOP EMPLOYEE MORALE		12.5	0	0
Human motivation	Define motivation.
	Identify barriers to achievement.
	Describe the various theories of human motivation.
	Discuss human motivation in terms of job design.
Job performance and morale	Identify factors that may affect job performance and employee morale.
	Discuss the relationship between physical environment, employee morale, and productivity.
	Describe the effects of changing social values on employee morale and productivity.
Leadership	Define leadership.
	Discuss the nature of power relationships, leadership traits and styles, and "leaderless" groups.
	Compare different approaches to leadership in terms of the potential for effectively dealing with different types of employees.
Innovation and creativity	Define the terms creativity and innovation.
	Discuss the relationship between creativity and the "four P's" of creativity -- personnel, performance, pay, and privileges.
	Describe the effects of demands for increased productivity and other societal pressures on creativity and innovation.
	Identify barriers to effectively using creative employees.
	Appraisals, promotions, and dismissals
	Discuss the purposes of appraisals, promotions, dismissals, incentive plans, and benefit packages.
	Identify techniques for managing appraisal, promotion, and dismissal interviews.
	Describe types of appraisal rating errors.
HUMAN VALUES AND ATTITUDES		2.5	0	0
Human behavior and training	Describe the nature of trainer-trainee relationships.
	Discuss the training needs of new employees.
	Identify techniques for developing supervisory and managerial employees.
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