Standard

MSD 108 - MANAGEMENT AND SUPERVISORY SEMINAR

Course Description

Encourages students to discuss their perception of management practices which have been studied during the Management/Supervisory Development program. Topics include: current issues and problems in management and supervision and state of the art management and supervision techniques. Guest speakers will contribute to the seminar.

Competency Areas	Hours
Current Issues and Problems in Supervision and Management	Class	5
State of the Art Supervisory and Management Techniques	D. Lab	0
	P. Lab/O.B.I.	0
	Credit	5

Prerequisite:	MSD 103
Corequisite:

Course Guide

Competency	After completing this section, the student will:	Hours
		Class	D.Lab	P.Lab/ O.B.I.
CURRENT ISSUES AND PROBLEMS IN SUPERVISION AND MANAGEMENT		20	0	0
The supervisor's job	Define supervision.
	Discuss the changing nature of supervision.
	Discuss the role of the supervisor.
	List supervisory skills.
	Describe the importance of continuing to develop and improve supervisory skills.
Employee behavior and morale	List the variables relating to employee behavior.
	Discuss the behavioral framework.
	Develop questions for guest speakers about the improvement of employee morale.
Selection and training of employees	Review both legal and illegal types of interview questions.
	Discuss techniques to maximize the information gained during an interview.
	Discuss techniques used to select employees.
	Discuss the purposes of the orientation and training of employees.
	Discuss techniques to enhance employee orientation and training.
Employee motivation	Describe needs-based theories of motivation.
	List job-related factors that affect employee motivation.
	Discuss strategies to enhance employee motivation.
Productivity	Define productivity.
	Discuss the productivity dilemma.
	Discuss techniques for assessing productivity.
	Discuss cost and quality controls.
Problem employees	Describe the types of disciplinary actions available to supervisors and managers.
	Discuss techniques to handle employee problems.
	Discuss substance abuse on the job in terms of symptoms, effects on performance, effects on workplace safety, and ameliorative actions.
Health and safety	Describe the provisions of the Occupational Health and Safety Act.
	List common health and safety hazards in the workplace.
	Discuss the legal environment in terms of workplace safety and health hazards.
	Discuss techniques and strategies for developing effective health and safety programs.
	Discuss the impact of Acquired Immune Deficiency Syndrome (AIDS) on the work environment and on hiring practices.
STATE OF THE ART SUPERVISORY AND MANAGEMENT TECHNIQUES		30	0	0
Effective communication	Describe the types of supervisory communication.
	Discuss nonverbal communication.
	Discuss barriers to effective communication.
	Discuss the importance of developing effective listening techniques.
Performance appraisals	Review the purposes and types of performance appraisals.
	Describe systematic bias and common rating errors in conducting performance appraisals.
	Discuss effective techniques for conducting performance appraisals.
Problem identification, resolution, and decision making	Review problem identification, problem solving, and decision making techniques.
	Discuss different decision making styles, group decision making, the management of creative people, and techniques to maximize the effectiveness of decision making.
Group dynamics	Identify types of groups and group characteristics.
	Discuss group formation and techniques for building effective teams.
Effective leadership	Review the relationship between factors affecting leadership potential.
	Describe the difference between leadership and power.
	Discuss different philosophies of leadership, creative leadership, and followership.
Organizational ethics and politics	Describe various codes of ethical corporate behavior.
	Discuss corporate ethics in terms of costs and benefits.
	Describe the political nature of life within a corporation.
	Discuss techniques for surviving and thriving in a corporate environment.
Effective meetings	Review the costs and benefits associated with holding meetings.
	Review the purposes served by holding meetings.
	Identify common problems encountered during meetings.
	Discuss techniques to enhance the effectiveness of meetings.
Union and protected groups	Review the parameters of union/management relations.
	Review the history of the union movement in America.
	Discuss techniques used by supervisors to ensure maximum productivity and union contract compliance.
	Discuss techniques for supervising protected groups.
Stress and time management	Identify the physical effects and symptoms of stress.
	Identify causes of stress.
	Discuss techniques to manage stress effectively.
	Describe the principles of time management.
	Describe Pareto's principle.
	Discuss techniques to effectively plan the use of time.
	Identify time wasters.
	Discuss techniques to eliminate time wasters.
Career development	Discuss techniques for assessing personal strengths and weaknesses, mapping a career development path, and preparing for challenges in the future.

Suggested Resource

Book

Gibson, J. W. (1990). The supervisory challenge: Principles and practices. Columbus, OH: Merrill.