Georgia Department of Technical and Adult Education

Date Approved:	NA
Implementation Date:	NA
Last Updated:	September 1, 2006

Technical Certificate of Credit

þ State Standard o Institutionally Developed College: n/a

Program Name:	Hospitality Customer Service Provider
Major Code:	HCU1
CIP Code:	520901
PAS Code / PAS Group Name:	670-Hotel/Restaurant/Travel
Curriculum Program Specialist:

Program Description

The Hospitality Customer Service Provider technical certificate of credit is specifically designed to address the point of contact between hospitality customers and employees in the area of communications and customer service. Emphasis is placed on business etiquette, business communication with Spanish - speaking employees, and providing superior service.

Curriculum

Course Code	Course Title	Class Hours	Demo Lab Hours	Practical Lab Hours	Contact Hours	Credit Hours	Course Type

HRT 101	Introduction to Hotel/Restaurant/Travel	5	0	0	5	5	Standard
HRT 146	Hospitality Business Etiquette and Communication	2	2	0	4	3	Institutionally Developed
HRT 147	Spanish for the Hospitality Industry	4	0	0	4	4	Institutionally Developed
HRT 148	Delivering Superior Service in the Hospitality Industry	3	0	0	3	3	Institutionally Developed
SCT 100	Introduction to Microcomputers	1	4	0	5	3	Standard
TCC Minimum Required Hours:		15	6	0	21	18

Admission Requirement

Required Age:		16
High School Diploma or GED Required:		Yes
Test:		ASSET
Minimum Test Scores	Reading:	38
	English:	35
	Mathematics:
	Algebra:
Other Conditions for Admission (if any):		no
If yes, explain:

TCC.Standard.081105.Dot

Posted: 09/11/06